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Service Product Manager Service & Support

Thrive at Dustin: IT innovation, growth, and a dynamic team of 2,200. Ready to make an impact?

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This is what makes the position as Service Product Manager unique

• Lead the European strategic development and innovation of our Service & Support offerings, aligning them with business objectives and market trends while being an ambassador for Dustin. The Servive & Support portfolio are all the Services we provide during the use of the customer product.
• Take the lead in a changing service organization, driving financial success through meticulous management of the portfolio's performance metrics and competitive pricing strategies.
• Think out of the box to foster a culture of collaboration and continuous improvement, shaping Dustins market positioning and client satisfaction within the Service & Support sector.

In this department, transparency and responsibility are paramount. Team members prioritize open communication, fostering a collaborative environment where ideas flourish. This commitment to transparency builds trust and unity, driving the team towards shared success.

My name is Paul van Rooij, and I lead the team with a passion for engagement. As an inspiring leader, I believe in fostering personal growth and development. Together, we create an environment where your talents can thrive, and we collectively strive for success. I look forward to welcoming you to our dynamic team!

Your role & influence as service product manager

Responsibility
: You will be given responsibility for overseeing the European strategic development, performance, and innovation of Service & Support offerings, ensuring alignment with costumers needs, business objectives and market trends.

Collaboration
: Together with your team, you take care of increasing and professionalizing the PLS (Service & Support) business on a European level, collaborating closely not only with your immediate team members but also with departments LCP Sales and SMB Sales, ensuring seamless integration and alignment across functions to drive impactful business growth.

Key tasks:

• Conduct market research and lead brainstorming sessions to develop innovative Service & Support offerings.
• Coordinate with cross-functional teams to create project plans and oversee offering development.
• Support sales teams in client engagement efforts and provide content for marketing materials.
• Monitor financial performance metrics and analyze data to optimize Service & Support offerings.
• Mentor local Service Specialists and ensure compliance with regulations and industry standards.

Benefits of joining Dustin

We believe there's more to Dustin than just the benefits listed here. You'll fully understand this once you're with us.

For this role specific you can expect:

• You will receive €0.26 per kilometer travel allowance or a complete public transport compensation or a lease car
• Home working allowance of €2,35 per work-at-home day, paid monthly
• Laptop and mobile phone 

You can find more of our benefits below in the vacancy.

This is what we imagine you bring

 
We envision you as a curious and driven individual who thrives in a fast-paced environment, possesses strong analytical skills, and excels in strategic thinking."

Additionally, it's important that:

• You have a bachelor's degree or equivalent level of working and thinking
• 5+ years experience within the international IT (Service) sector with a proven track record, demonstrating commercial acumen and deep process knowledge
• Technical skills including Lean, ITIL, and Prince II certifications are highly desirable 

What can you expect next?

We will treat your application anonymously. We expect the following steps in the recruitment process:
 

• Telephone screening Elza van Grootel-Coenraats
• 1st interview with Paul van Rooij
• 2nd interview with Michel Hendriks

For questions about the position, please contact Elza (recruiter) e-mail:
Locations
Remote status
Hybrid Remote
Desired working hours
40
Spoken language(s)
Engels

Need more reasons to become a Dustineer?

Collective health insurance

The option for a low-cost group health insurance plan

Home office

An extended home office furnished by Dustin

27 vacation days

Based on a 40-hour working week

Dustin Academy

A dedicated focus on your personal growth through individual development plans

Staff discount

Purchase IT hardware at purchase price (for own use) from our webshop
Contact
Interim Recruiter

This is what makes Dustin special

As you grow, we grow.

Your development is crucial to us. We encourage everyone to stay curious and keep learning. That's why we have our own Dustin Academy, which supports your continuous growth.

Be part of an exciting journey.
With teams in the Netherlands, Sweden, Denmark, Norway, Finland and Belgium, we are a leading online IT partner in Scandinavia and the Benelux, constantly striving to become one of Europe's top IT partners.

Make an impact that matters.
We prioritise sustainability every day with ambitious goals to reduce climate impact, increase circularity and promote social equality. Diversity and inclusion are an integral part of our strength.

Together we win as a team.
We embrace a supportive culture, encourage a sustainable work-life and support healthy lifestyles. We offer flexibility, allowing a mix of digital and office work tailored to your role and providing the best conditions for a balanced daily life.

Dustineers

Workplace & culture

We nurture a culture characterised by simplicity, continuous development and collaboration. We celebrate diversity, encourage innovation and believe in winning together as one team. We enjoy our work and celebrate every success.

Stop by any of our offices to say hello and meet our team - the coffee is ready ☕️

You keep us moving. We keep you moving.

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About Dustin Benelux B.V.

Dustin is a leading online based IT partner in the Nordics and the Benelux. We help our customers to stay in the forefront by providing them with the right IT solution for their needs.

We offer approximately 280,000 products with related services to companies, the public sector and private individuals. Sales for the financial year 2022/23 amounted to approximately SEK 23.6 billion and more than 90 per cent of the revenues came from the corporate market.

Dustin has approximately 2,200 employees and has been listed on Nasdaq Stockholm since 2015 with headquarters in Nacka Strand just outside central Stockholm.

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