Inwork - Maastricht
Jouw rol Als Support Engineer ben je de eerste verdedigingslinie tegen technische uitdagingen. Je neemt klantenvragen aan, analyseert ze en lost ze op met jouw technische expertise. Je werkt nauw samen met collega's en - Volledige vacature bekijken
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Italian Support Engineer
Geplaatst 2 weken geleden
As Italian speaking Support Engineer you will work remotely to provide technical support and service requests for customers across Europe
Tasks & Responsibilities
▪ Support various customer environments for customers across Europe▪ Independently troubleshoot issues and perform service requests, including first and second line requests
▪ Escalate complex issues to specialist support teams as required
▪ Identify areas of improvement for the customer, the team and the organization
▪ Record activities as an assurance of quality
Your profile
▪ MBO+/HBO- working and thinking level▪ Ability to work independently
▪ Not afraid to ask for help
▪ Certifications MS-900: Microsoft 365 Fundamentals, AZ-900: Azure Fundamentals and ITIL Foundations (or the ability to obtain these with support)
▪ 2 years Experience with ICT infrastructure (preferably in a similar role)
▪ Fluent in Italian & Dutch
Our company characteristics
▪ Independency
▪ Flexibility
▪ Reliablity
▪ Expertised
▪ Speed
▪ Honesty
▪ Transparancy
Terms of employment
▪ A marketconform and attractive salary▪ A full travel allowance
▪ 25 holidays a year
▪ A collective retirement fund
▪ A growing organisation with personal development opportunities
▪ You will be working for a highly regarded customer on challenging projects
▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.
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