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Customer Operation Specialist - German

Page Personnel - Amsterdam
We are seeking two Customer Operations Associates to join our team in Amsterdam. As part of our Customer Operations team, you will play a crucial role in managing order processes, providing excellent customer service, and
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Sales Operation Manager

Madison People - Amsterdam - 01-03-2024 Naar vacature  

Information Technology, Sales
Amsterdam area
Contracting
1574

The organisation

Our client is a global technology leader providing products and solutions to millions of companies and individuals. Their culture is founded on a growth mindset, focused on managing and developing the best talent. You can make a real difference here by supporting their mission to empower people across the globe.

Key responsibilities
Supporting Sales Discipline and Pipeline
  • Provides execution support for the aligned segment sales operations programs and using tools, processes, and information for components of solution areas related to Allocation/Disputes, Consumption, Customer Adds, or Pipeline under supervision of senior management.
  • Learns the local knowledge of sales teams and analyzes data from sales execution to empower success and help address performance blockers across Customer Adds, Consumption, Pipeline, Scorecard, and Annuity. Leverages knowledge about and advises on one of the resources that support some areas such as tracking and monitoring, as well as performance of pipelines, scorecards, and sales plays.
Sales Operations
  • Learns and begins to execute about the process for local fiscal-year, cross-segment sales operations planning, using qualitative and quantitative methods for one component of across Territory Planning, Account Planning, FastStart, and/or Blueprint. Collaborates with others to align on sales operations execution. Tracks risk throughout the planning process. Assists in tool landing, orchestration, and follow up on completion.
Specialty Responsibilities
  • Ensures data quality checks and process across partnerships. Learns and begins to execute one component of partner management. This can include segmentation, quota, planning, co-selling, and/or transitions, and contributes with guidance from others.*
  • Provides insights related to churn prevention and win back plans in partnership with Sales Excellence. Understands and monitors reports tracking consumption and customer adds.*
  • Learns tools, processes, and Rhythms of Connection (ROCs) across the subsidiary or area that have already been identified by senior leaders to accelerate transformation. Integrates continuous improvement with reporting and Business Intelligence (BI), with guidance from others. Learns best practices across the community.*
Requirements
  • Required/Minimum Qualifications
  • Bachelor’s Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field o
OR equivalent experience. Additional or Preferred Qualifications
  • Bachelor’s Degree in Business Administration, Marketing, Finance, Sales, Accounting, Information Systems, Social Sciences or related field AND 1+ year(s) experience working or interning in a large corporation, in the technology industry, or in sales.
Language requirements: English fluent Knowledge, Skills,
Abilities
  • Analytical Thinking
  • Business Analysis
  • Business Process Improvement
  • Business Relationship Management
  • Change Management • Continuous Improvement
  • Creativity • Data Analysis • English Language Proficiency
  • Financial Analysis
  • Oral Communication
  • Sales Enablement Tools
  • Sales Operations
  • Sales Process
  • Stakeholder Management
  • Technology Industry Knowledge
  • Written Communication

Anastasiia Svyrydova

Recruitment Consultant
Want to know more about the possibilities? Contact us.
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