Team Leader Customer Service (Fulltime 40 uur)
HMTX Industries - Oud Gastel
HMTX Global maakt onderdeel uit van het Amerikaanse HMTX Industries één van 's werelds grootste leveranciers van designvinylvloeren. Het bedrijf is wereldwijd actief in meer dan 55 landen. HMTX Industries is opgericht door - Volledige vacature bekijken
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Team leader customer service desk
About the position
- Hands-on role
- Point of contact
- Results-oriented
40 uur
Hospitality
"Turning opportunities into results!"
Description
The door remains closed, batteries are dead, the locker won't open... the card reader is acting up... urgent matter in between!! Busy... busy... busy, yes, the hustle and bustle of a Support Department, but what a great feeling when everything is resolved by the end of the day. Customer happy, we're happy!
The Team Leader of the Customer Support Desk is a hands-on individual who supports our customers in a clear and professional manner and knows how to inspire and motivate the Customer Support Team. You are the driving force behind this team and make our employees even better at what they do.Core tasks
- Point of contact for customers regarding questions about the installation and use of our locks and software.
- Answering questions about the operation, maintenance, and use of our products, such as minibars and safes.
- Ensuring that returns and repairs are handled promptly.
- Motivating and inspiring your team daily.
What we ask for:
- HBO-level of thinking and working (or MBO+ with extensive experience).
- Proficient in both Dutch and English, both spoken and written.
- Being results-oriented, confident, and decisive.
- Having good communication and social skills.
What we offer:
- A growing organization where we always strive to be better than the rest, making us the innovative leader in our industry.
- A team of motivated colleagues in an open culture.
- Room for personal development, opportunities for career growth, and training opportunities.
- A dynamic job with a competitive salary and good secondary benefits such as pension, collective health insurance, and expense allowance.
- A commitment to achieving a good work-life balance.
Drop your CV and try your lock
"Contact person
Esther Mulder
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Munnikenheiweg 27 | 4879 NE Etten-Leur
Jump to
Information
Contact options
Munnikenheiweg 27 | 4879 NE Etten-Leur
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top of the game!Hotek Hospitality Group is a full-service supplier of innovative security solutions and comfort products. Over 10.000+ customers in more than 100 countries are being served.
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